Refund policy

Returns Policy

Returns Eligibility

We accept returns on eligible products within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • Proof of purchase (order number) is required
  • The product must be covered under our 30‑day guarantee

Non‑Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized products
  • Any products specifically marked as non‑returnable on the product page
  • Items damaged due to misuse, normal wear and tear, or incorrect handling

Return Process

All return requests must be approved by our customer support team before sending any items back.

To start a return, please contact our support team with:

  • Your order number
  • A brief description of the issue
  • Photos or evidence, if applicable

Returns sent without prior approval will not be accepted.

Refunds

Once your return is approved and inspected, refunds will be processed to the original payment method.
Refund timing may vary depending on your payment provider.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jannisgroupllc.com.