Shipping policy

Shipping Policy

Processing Time

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays).

Shipping Time

We currently ship to the following countries:

• USA
  
• CANADA
  
• UK
• AUSTRALIA

Estimated delivery time is 4–6 business days after processing. Shipping times may vary slightly due to customs, carrier delays, or peak seasons.

Order Guarantee

We offer a 30‑day guarantee on eligible products.

Please note:

• Custom-made or personalized products are not covered by this guarantee.
• Certain products may be excluded from the guarantee where stated on the product page.

Refunds & Support

Refunds are only issued after contacting our customer support team and receiving approval.
To request a refund or report an issue, please contact us within 30 days of delivery with your order number and details.

Returns Policy

Returns Eligibility

We accept returns on eligible products within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• Proof of purchase (order number) is required
• The product must be covered under our 30‑day guarantee

Non‑Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized products
• Any products specifically marked as non‑returnable on the product page
• Items damaged due to misuse, normal wear and tear, or incorrect handling

Return Process

All return requests must be approved by our customer support team before sending any items back.

To start a return, please contact our support team with:

• Your order number
• A brief description of the issue
• Photos or evidence, if applicable

Returns sent without prior approval will not be accepted.

Refunds

Once your return is approved and inspected, refunds will be processed to the original payment method.
Refund timing may vary depending on your payment provider.